CUSTOM EMBROIDERY FREQUENTLY ASKED QUESTIONS
Question: Can I have more than 1 line of embroidery?
Answer: Yes, you can. In the “Personalized Text” field enter it something like this: Line 1: Jane Q. Doe Line 2: Very Special Person. Lettering spaced across more than 1 line often allows us to make the lettering larger. Please note though that there is a limit to what we’ll do for the embroidery price shown. So if you have a lot of lettering (ex. A verse, phrase, or short poem) the more lettering you have, typically the smaller the letters will be. But you will receive a screenshot showing you what your design will look like before any actual embroidery is done.
Question: What will my embroidery look like? Will I have an opportunity to "tweek" it?
Answer: Within 24 - 48 hours of receiving your order, we’ll email you a "screenshot" of your embroidery. The purpose of the screenshot is to make sure we know what you want before we embroider your garment or gift. We make sure the font for personalization, thread color, etc are all correct. Once we have your approval of how it looks, then we'll begin embroidery. Upon approval of the screenshot, embroidery will be completed within 1 week.
Question: If I email you artwork that I would like as embroidery, how does that work?
Answer: The digitizing process (creating the stitch file) works as follows:
Upon receipt of payment we begin digitizing your graphic, which should be complete within 1 week. Upon completion, we will embroider a sample of your embroidery onto fabric similar to your garment/accessory selection. We will scan the sample and email it to you for your review and approval. We can also mail the sample to you if you wish. Upon your approval of the sample, we can then begin embroidering your garments / accessories.
Question: How long will it take to ship my order?
Answer: We ship most orders via UPS (United Parcel Services). Available services are:
We can also ship your order using United Postal Service but please realize that the postal service cannot track a package. It may cost alittle bit less but you may have to wait longer for your items to be received.
Question: I want to get something embroidered but you don't sell it on your website - can I order it from somewhere else and have it shipped to you for the embroidery? Answer: Yes, we would be happy to embroider something you have shipped to us. Your cost would be:
1. For the embroidery.
2. For shipping the item(s) back to you.
3. If we need to match a graphic, a set-up charge
Please note though that we cannot guarantee anything shipped to us. If you are not happy with what you receive from us, we will not replace it or compensate you in any way. We will email you a screenshot of your embroidery for your approval before any actual embroidery is done
Question: I would like to purchase a design shown on your website. Not an embroidery, but the design itself. How do I go about that?
Answer: We don't sell any of the designs shown on our website; we sell embroideries of those designs only. If you see a design you would like, you can purchase that from the owners identified by the copyright notice under most designs.
Frequently Asked Questions
Q: Can I combine items to reach your quantity discounts?
A: Yes, on most embroidered apparel you can, but email us with the styles you are interested in and we can give you more details. It is IMPORTANT that the design is exactly the same on all pieces and thread colors are the same to receive quantity price breaks.
The same holds true for most of our caps. Again, design & thread colors must be the same on all pieces to receive price breaks.
Q: Can I get samples?
A: Yes. We offer blank samples at our 6 piece pricing + shipping. Samples cannot be returned.
Q: Do you provide a proof of the logo so I can see it before you embroider my items?
A: Yes, we provide a 3-D image of your logo, but you must have an order placed before we can begin working on your logo. Within 72 hours of order placement, we provide a proof for your review. You can make any changes at that time without any additional charges. We want to be sure you are completely satisfied before we send your order to production.
Q: Some companies charge exorbitant shipping fees, what are your shipping fees and what service to you use?
A: We do not elevate our shipping fees. There is no handling fee. We charge exactly what UPS charges us, no more. On 144 or more, we offer free shipping anywhere in the continental U.S.
Q: What is your turnaround time?
A: Figure about 2 weeks, but sometimes we can turn orders around in just 7 days depending on the season. If you need something in a hurry, we also offer rush orders for a minimal fee of 10% for 3 day turn around, 15% for 2 working days and 20% for 1 day to cover overtime cost.
Q: Do you do rush orders and if so, what is your charge?
A: Yes, we do. At this time we don't charge a rush fee. However any orders with less than 6 day rush turnaround must be paid in full at time of order placement.
Q: What is my minimum order?
A: No minimums! We can provide custom embroidery from 1 piece to 1000+. Keep in mind that we give additional discounts on larger quantity orders. Call or email for details on a quote..
Q: What are your terms and payment options?
A: We accept Mcard, Visa & Amex, as well as money order. We do not accept open accounts or N-terms. Your credit card is charged after logo is approved. Unless it is a rush order, then your card must be charged at the time order is placed. If paying by money order, it must be received before we can process your order.
Q: What is the cost to add a personal name ( second location)?
A: $5.00 to add a name. If two lines of text $8.00. Note- This is for a second location on the garment.
Q: What is your return policy?
A: Once your garment is embroidered, the sale is final.
Q: Once I place my order, can I change it?
A: No. Once your order is processed it cannot be changed. If you would like to add to the order, it will be considered a second order. Should you choose to cancel, you will be charged a restocking fee of 10% or a minimum of $50.00.
Q: What if I want to order 1 blank item as a gift and it doesn't fit. Can I return it?
A: Normally, we don't like to sell blank items because we are not a retail store. However on special occasions we do oblige our customers in which case the sale is final.
You can call Creative Stitches at 540-941-8817, by Email or by visiting our Contact Us page with any questions or ideas.